Multi-Unit Team Leader
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Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests? H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.
As a Multi-Unit Team Leader, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities
What you'll do...•Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
•Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
•Assist the DGM in recruiting and interviewing candidates for tax office associate positions
•Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
•Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
•Lead daily team meetings and communicate essential information to tax office associates
•Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
•Travel between the three offices as required
•May prepare tax returns, as needed
What you'll bring to the team...•People management experience, with the demonstrated ability to grow and develop associates
•Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
•Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
•Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
•Computer proficient with the ability to use MS Office
•Bachelor�s degree in a related field, or HS diploma with the equivalent combination of experience
•Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
It would be even better if you also had...•Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit
Tax Office Job Categories
First Year Tax Professional
Do you have a passion for helping people and solving problems? Are you constantly seeking knowledge and interested in a career where you'll work hard during tax season, and have the remainder of the year to pursue other interests or hobbies?.
H&R Block is looking for people who are driven to make a difference and take pride in exceeding client expectations to join our team as a seasonal Tax Preparer, serving clients with diverse tax needs. Joining H&R Block as a Tax Professional means you'll have the support of an expert team, dedicated to providing you with the advanced tax training and certification you�ll need to be successful.
H&R Block is the industry’s largest consumer tax services provider¹ and we have been focused on client service for over 60 years. When you join our network of professionals, you�ll experience our passion, pride and purpose: To provide help and inspire confidence in our clients and communities everywhere.
What you'll do...
•Conduct face-to-face tax interviews with clients
•Prepare complete and accurate tax returns
•Generate business growth, increase client retention, and offer additional products and services
•Provide IRS audit support
•Support office priorities through teamwork and collaboration
What you'll bring to the role...
•Ability to effectively communicate in person and in writing
•Experience working in a fast-paced environment
•Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course²
•Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements
•High School Diploma or equivalent
It would be even better if you also had...
•Previous experience in a customer service environment
•Sales and/or marketing experience
Bilingual candidates strongly encouraged to apply!